Our customer promise

We will always be prompt, courteous and professional to any questions you may have.

 

We will be clear about our charges for products and airtime plans with no hidden extras.

 

We will not pressure in any way to gain your sale, we will only advise on the best solution for you.

 

We will listen carefully to your needs first and foremost. You are our number one priority.

 

All our products meet relevant safety standards and are tested to ensure they comply.

 

We will respond to Customer Service requests promptly and get you up and running with your OwnFone product as quickly as possible.

 

We will treat any referrals that we receive with discretion and sensitivity.

 

We will treat the needs of every customer in the same way that we would want a company to treat a relative of ours.

 

If you are not happy in any way with our service or products, we promise to listen and resolve the issue as speedily as possible.

 

We are members of the TSA (Telecare Services Association) and BHTA (British Healthcare Trades Association) and are signed to the Trading Standards approved code of practice.